Terms & Conditions
ElectronicsOnboard.co.uk a trading division of Marine Electronic Installations ltd (MEI LTD)
Terms and conditions for the supply of goods through www.electronicsonboard.co.uk online website - business to consumer.
1. THE CONTRACT BETWEEN US
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. You will receive an automatic email acknowledging your order. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.
2.1 The prices shown on the website are in pounds (£) sterling and include UK VAT at 20%. In areas where VAT does not apply this will be removed automatically at the checkout.
The website has several other currencies which you may select to calculate the approximate price in whichever currency you have selected but the final payment must be made in pounds (£) sterling.
If you are VAT registered and wish to pay the ex VAT price, please include your VAT number in the box provided in the Checkout section. This VAT number will be checked and if genuine we will then take your payment without VAT in the UK. We complete a list of all ex VAT orders where the VAT has been zero rated against the customers own VAT number. The list will show your VAT number and this is submitted to the UK VAT authority with our quarterly VAT return.
2.2 The prices payable for goods that you order are as set out in our website.
2.3 You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations.
2.4. We have recently added 3DSecure to the checkout at the payment stage. This is handled by SecureTrading a well known Internet Credit Card Authorisation Company. This adds another security stage to the checkout process making your purchase more secure. To use this feature your credit card must be registered with either Visa or Mastercard. For more information please click on the link above or go to the FAQS section of this website.
2.5 When payment is made via bank transfer (UK or international purchases) the amount received in our bank must be the full amount of the purchase including VAT (where due) and carriage charges.
We are not liable for any bank charges in relation to the transfer of funds into our account, these charges must be paid by you the customer to your bank at the time of making the transfer.
Payment must be received into Marine Electronic Installation Ltd's bank in GBP.
Any charges incurred by Marine Electronic Installations Ltd for converting payments from other currencies inadvertently transferred will be passed back to you the purchaser before despatch of goods.
3. RIGHT FOR YOU TO CANCEL YOUR CONTRACT
3.1 You may cancel your contract with us for the goods you order at any time starting from the day the contract is made and ending on the expiry of seven working days starting from the day after the goods have been received. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
3.2 You cannot cancel your contract if the goods you have ordered are newspapers or magazines or if you have taken any audio or video recording or computer software out of the sealed package in which it was delivered to you.
3.3 To cancel your contract you must notify us in writing.
3.4 If you have received the goods before you cancel your contract then( unless, under clause 3.2 you do not have a right to cancel) you must send the goods back to our contact address at your own cost and risk or allow us to arrange for collection the cost of which will be deducted from your refund. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods.
3.5 If you have notified us in writing pursuant to clause 3.1 that you are cancelling your contract, all moneys paid including the initial cost of delivery will be refunded by us to your credit card account as soon as possible and in any event within 30 days of your order .
3.6 You must retain possession of the Goods and take reasonable care of the Goods until We collect the Goods from You, or You deliver the Goods to Us; and
3.7 Ensure that the Goods are returned or are made available for collection (as the case may be) in the same condition as it was when it was delivered to, or collected by, You (as the case may be).
3.8 If You do cancel a contract pursuant to clause 3.1, then We will notify You of when We wish to collect the Goods. We will collect the Goods or Services within 21 days of Our receiving notification of cancellation. We have the right to charge You for any direct costs incurred in collecting the Goods and will, at Our option, deduct these from any sum owed to You. Alternatively, if You wish, You may return the Goods to Us, during working hours, at our address 15 The Slipway, Port Solent, Portsmouth. Hants PO6 4TR.
3.9 If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
4. CANCELLATION BY US
4.1 We reserve the right to cancel the contract between us if:-
4.1.1. we have insufficient stock to deliver the goods you have ordered;
4.1.2. we do not deliver to your area
4.3 We reserve the right to withdraw any Goods or Services from the Website at any time and/or remove, screen or edit any materials or content on the Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time in our sole discretion. We will not be liable to You or any third party by reason of our doing any of the following: withdrawing any Good or Services from the Website whether or not those Goods or Services have been sold; removing, screening or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun
4.2 If we do cancel your contract we will notify you by email and will re-credit to your account any sum deducted by us from your credit card as soon as possible, but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
5 DELIVERY OF GOODS TO YOU
5.1 We will deliver the goods ordered by you to the address you gave us for delivery at the time you make your order. This address must be the registered address of any credit card supplied as means of payment.
5.2 Items which are in stock will be despatched within 2 working days by the postage method selected. Items not in stock are subject to the relevant manufacturers delivery schedule of which you will be informed prior to us collecting any payment from your credit card. If you are in agreement with this schedule then your order will be placed and payment taken.
5.3 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk, and we will not be liable for their loss or destruction.
6.1 If the goods we delivered are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we must be notified in writing at our contact address of the problem within 7 working days of the delivery of the goods in question.
6.2 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, you must notify us in writing at our contact address of the problem.
If you notify a problem to us under the condition 6.1 and 6.2, our only obligation will be at your option;
6.2.1 to make good any shortage or non-delivery
6.2.2 to replace or repair any goods that are damaged or defective; or
6.2.3 to refund to you the amount paid by you .
6.3 Save as precluded by law, We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise arising out of or in connection with these Conditions for:
6.3.1 any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
6.3.2 any loss of goodwill or reputation; or
6.3.3 any loss which was not brought to the attention of MEI LTD at the time the contract was made or any loss that would be an unforeseeable consequence of a breach of the contract by MEI LTD;
6.4 in any case whether or not such losses were within the contemplation of either of Us at the date on which the event giving rise to the loss occurred, was suffered or incurred by one of Us arising out of or in connection with the provisions of any matter under these Conditions.
6.5 You must observe and comply with all applicable regulations and legislation including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of some of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase. Any Customs duties payable on arrival at your destination country for the goods you have ordered are your responsibility ie MEI LTD are not liable for any charges arising. Any payment made via our website for goods ordered is purely for the goods themselves, carriage charge and any UK VAT if applicable.
6.6 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded, nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
All items sold via this website are brand new ( unless otherwise stated) and come with the relevant manufacturers warranties. The terms and conditions of these warranties vary from manufacturer to manufacturer and certain conditions may have to be made to receive the full warranties. Please read any warranty paper work sent with the item and carry out any instructions. The cost of returning any faulty items to us or direct to the manufacturer is down to the purchaser. Prior to any warranty return please contact MEI LTD, initially by email, as it may be possible to obtain warranty at your location.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at 15 The Slipway, Port Solent, Portsmouth, Hampshire, PO6 4TR and all notices from us to you will be emailed to the email address left by you.
9. EVENTS BEYOND OUR CONTROL
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so, or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.
12. THIRD PARTY RIGHTS
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (RIGHTS OF THIRD PARTIES) Act 1999 to enforce any term of this agreement, but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
13. GOVERNING LAW
The contract between us shall be governed by and interpreted in accordance with English Law and the English Courts shall have jurisdiction to resolve any disputes between us.
14. ENTIRE AGREEMENT
These Conditions (as amended from time to time) contain the entire agreement between You and Us relating to the subject matter covered and supersedes any previous agreements, arrangements, undertakings, representations or proposals, written or oral, between You and Us in relation to such matters. You confirm that You have read these conditions and, You fully understand them and You also agree that these conditions are the only terms (together with Your network provider agreement ) that rule Your relationship with us.
15. HANDLING COMPLAINTS
There may well be occasions when you are unhappy with the service that has been provided to You by MEI LTD. In these cases, MEI LTD endeavours to be fair and efficient in handling any complaint You should have and that Your complaint will be processed confidentially.
If You have a complaint, please send Us a letter to this address (MEI LTD, Customer Care Department, 15 The Slipway, Port Solent, Portsmouth. Hants. PO6 4TR or an e-mail to this address :- email@example.com
We endeavour to give You an answer within 5 working days and will provide You with a likely timescale for resolving the dispute. We will keep You informed about the progress of Your complaint.